bank of america – SIFTSORT: BLOG | PRESS

Siftsort.com Enterprise ‘Document Vault’ Platform Sees Steady User Growth

We’ve created a fully-integrated solution which helps to securely connect clients to their financial institution.

Our enterprise document vault technology proved to be a ‘digital necessity’ during the pandemic – helping to securely connect Private Wealth Management clients to their Financial Advisors to allow them to safely share sensitive documents with bank personnel or a trusted third-party.

Daily Users activity grew at more than 2x the rate during the pandemic compared to prior to the pandemic. This digital transformation was a rocket ship of growth and scale for us and that trend continues to grow to this day.

Securely sharing files might sound ‘old hat’, but it’s more challenging in regulated environments like a bank or wealth management firm. Strict legal and compliance regulations can prohibit employees from sending and receiving files using routine desktop applications, especially with their external clients around the world.

Siftsort.com designed a highly secure platform to help close the gap on compliance and cybersecurity risk so that wealth management clients can share the files they need to with their financial advisor or a trusted third-party directly from their online wealth management portal.

When a financial institution provides a secure vault to help their clients organize their important documents in a safe place – it adds a lot of value. Especially when it’s embedded in their wealth management portal. This makes it a natural place for clients to securely store and share files with the bank or a trusted third-party such as an accountant or lawyer.

Financial firms continue to provide various digital solutions to help make it easy for their clients to interact with the bank and its personnel. And it feels good knowing that the Siftsort.com Enterprise ‘Document Vault’ is helping them make that secure connection.

Siftsort.com Sees New User Adoption Up 422%.

What we do is very relevant in the COVID world we live in. And the numbers prove it.

Siftsort helps you to securely organize and share highly-sensitive documents with family or trusted professionals. Founded by former Goldman Sachs technology executives, our goal is to provide a simple and secure way to share sensitive files.

That might sound simple. And it is to some extent. But sharing sensitive documents in regulated environments (e.g. banks, financial advisory firms, accounting firms, healthcare) is anything but simple. Large scale data breaches can cost millions of dollars in fines and ruin the reputation of the business. It’s these regulations and the potential penalties that may be incurred, which makes the simplest of tasks (sending an email) more complex.

We designed our platforms to help close the gap on compliance and cybersecurity risk so that you can share the content you need to from anywhere, even in a complex (regulated) environment.

Our retail platform

A turn-key solution designed for consumers and small or medium size businesses to seamlessly and securely share sensitive files, when needed. Ideal for personal use or for professionals; such as accountants, lawyers and financial advisors working in teams.

Our enterprise solution

A fully-integrated solution that provides clients a compliant way to organize and share important documents with their Financial Advisors or trusted third-parties, directly from any institutional client portal.

How the COVID pandemic changed the work environment and increased the compliance risk.

When the global lock down occurred, firms had make adjustments to have staff work from home. Again for most employees, managing email and voicemails from the comforts of their home wasn’t so much an issue. But, this in and of itself creates compliance risks for large institutions such as a bank or private wealth management firm. Servicing clients outside the firm, where the in-house compliance system may or may not be able to monitor employee activities raised red flags.

Employees who interact with clients on a day-to-day basis might need to share sensitive files. This sounds easy to the everyday employee. But in a regulated environment, there are restrictions in place on what types of documents can be shared and how. Large firms spend millions of dollars on infrastructure to ensure the majority of their employees have some sort of remote access to the firm. But, there are still challenges for employees who interact with clients from their home. Especially when the only client facing tool might be the company website or a client portal. An integrated secure messaging and document vault platform can help to mitigate these risks when servicing client needs.

Our solutions compliment the tools that are already in place to help professionals interact with clients in a compliant way. More professionals and clients are interacting and sharing sensitive files on our enterprise platforms which are embedded at Fortune 100 financial institutions.

422% increase of new Users in Q1-2021 vs. Q4-2020.
315% increase of new Users compared to the same period last year.
Q1-2021 had generated more new Users than all of 2020.

It should be no wonder that tax season is always busy for us with Professionals and Clients sharing sensitive files back and forth. But during the pandemic, those interactions grew exponentially. And the numbers prove it.

A 211% increase in User demand Q1-2020 vs Q4-2019

We here at SIFTSORT think that everyone has important documents that need safekeeping. The problem is that most people usually don’t think about “organizing what’s important” until uncertainty lingers, or its too late.

User demand more than doubled as COVID-19 made headlines.

As the news of the Coronavirus (COVID-19) started to spread around the world in early January 2020, we noticed a spike in overall user demand (user activation, document uploads and secure folder sharing). By February 2020, the spike was consistent and growing.

Not only did our retail site see this spike, but our enterprise solutions that we provide to banks saw it as well. People are scared. Uncertainty is not only lingering but very much staring people in the face.

Whether its your estate plan (will, trust, health-care proxy and power of attorney), deeds, mortgages or medical records for you or a loved one, we all have “stuff” that needs to be organized. As we social-distance ourselves and spend time at home in front of our computers, we recommend taking a few minutes a day to organize what’s important and securely store them in SIFTSORT so you have peace of mind.

Client Uses for Siftsort.com Part III

OK, now that those two families from Part I and Part II have all the medical info shared among the relevant parties, what happens with the billing? Get ready for flurries of paper coming down on both. It’s not just the billing, but the repeated Explanation of Benefits, the revised EOBs, the bill from the hospital, the bill from the doctor, the bill from the anesthesiologist, the billing showing your portion is paid and have a zero balance, the Medicare part is paid, the Medicare supplement has paid.

The daughter of one of the previous patients has gotten 5 months of those zero balance statements for the same $24.00 bill, each time with an envelope to send a payment.
What a waste!

These can also be scanned, emailed or faxed to the client’s individual Siftsort.com account and then shared with their accountant when it comes time to prepare taxes, so they can maximize their tax benefits after all the medical issues they have had.

Institutions could do a much better job of dealing with their clients if they were using a Siftsort.com enterprise solution. Instead of wasting paper and postage and administering a confused mess, they could be using their resources in a more client-focused way. We are working with several forward-thinking companies right now who are looking to do just that.

Advisors Can Help Clients Get (and Stay) Organized

Some people have been audited more than once. We all know its a scary thing. A friend of mine had her first, which was a “practice audit”.

She had shredded most of her older financial data, and in January 2003, she had to recreate almost everything from scratch for the audit year. This was because the auditor, who was on his second-ever IRS audit, was looking at everything since there wasn’t a specific problem. Needless to say, this was a tedious, time-consuming, and an unnecessarily stressful experience to have to gather everything again.

Financial advisors and accountants can help their clients get (and stay) organized by asking them to set up a FREE Siftsort.com account to securely organize information regarding their financial data, healthcare, tax-deductible receipts, vehicles and business expenses, dependents and more. This would also help them be ready for tax season or an audit, keeping records easily accessible to help get the maximum tax benefits available.

In the case of my friend, she had to go back to a three banks to get the data on 7 bank accounts for the audit. Plus, she had to pay the banks for all of the copies on top of that.

Now, electronic banking and bill payment simplifies all of that, but keep in mind most banks do not keep online statements for more than 3 years, making you pay a retrieval fee for statements in the later years. Unless you are still getting printed statements, you have no choice but to pay the fees.

With their advisor using a Siftsortpro.com account, they and their clients–using their personal, secure Siftsort.com account–can collaborate securely when making tax or financial decisions, whether through email, chat, fax…anywhere in the world.

Instead of keeping paper copies that can get lost or pile up in files, clients can forward the information to their Siftsort.com account, categorize it in a way that makes sense and easily be able to access the information when needed. Simplifying your life.

CPAs: Preparing for Year-End Tax Planner Mailings? Here’s a tip.

Many CPAs mail organizers to their clients at year end. There’s a cost to print, stuff envelopes, and mail the organizers, plus the labor to do all of that.

Other CPAs will email a link to a password protected PDF version of a client tax organizer. However, the passwords maybe too easy to guess and are based on other information that is readily accessible.

An alternative is to use Siftsortpro.com – then the CPA firm can securely share sensitive files using a number of different methods. Either share a folder with a client using Siftsort.com, then drop-n-drag the files into the folder. Or securely email the content from the Siftsortpro.com platform directly to the client using the Siftsort.com platform, or for clients who are not using the Siftsort.com platform, simply send a secure link, where the data is housed on our secure server, and the client can safely retrieve it after entering a one-time passcode sent to them. With all methods, the sensitive material never leaves the secure Siftsort environment, ensuring its safe delivery.

Then, as year-end financial data is gathered, clients can put their numbers in the organizer and securely share the content in the same manner with the CPA. In addition, keeping the backup documentation for themselves in a folder in their personal Siftsort.com account.

This can make the process smoother in addition to being more secure and less labor intensive (saves money) for the accounting firm as well as the client. All organized and all in one place, secure, shareable and accessible from anywhere.